PRIVACY POLICY November 7, 2011
PRIVACY POLICY  November 7, 2011
TERMS [Back to Top]
The terms "TorontoCabinetsDirect.ca", "we" and "our" refer to the TorontoCabinetsDirect.ca parent company, Cabinets Direct Inc.
ABOUT TORONTOCABINETSDIRECT.CA [Back to Top]
TorontoCabinetsDirect.ca operates under Cabinets Direct Inc., established in 2006. Our mailing address is:

Cabinets Direct Inc.
45 Commerce Park Drive, Unit B
Barrie, Ontario L4N 8X1

OUR COMMITMENT TO PRIVACY [Back to Top]
We have taken measures that protect the privacy of your personal information held by us and have implemented this Privacy Policy as our standard for the collection and use of personal information by TorontoCabinetsDirect.ca. To accommodate changes in our service, technology, and legal developments, this Policy may change over time. If we update this Privacy Policy, the date at the top of the Privacy Policy page will reflect the date of change. This Privacy Policy was last updated on Sept 7th, 2007.
YOUR CONCENT TO COLLECT INFORMATION [Back to Top]
Your consent is implied if we ask you to provide personal information for a stated purpose. For example, your name, address and credit card information is requested to deliver your order.

Your express consent can be given to use your personal information to advise you of products or services. TorontoCabinetsDirect.ca will always ask for your permission to contact you regarding promotional offers such as sales or other special offers. You can always withdraw your consent and unsubscribe to our promotional e-mails.
INFORMATION WE COLLECT AND HOW WE USE IT [Back to Top]
You may need to provide us with certain information to properly serve you; including your name, address, postal code, e-mail address, telephone number, credit card number and demographic information that we may use for the following:
  • Communicating with you regarding products, services and information
  • Providing customer service
  • Administering contests and promotions
  • Delivering products and services
  • Evaluating and improving the effectiveness of our web site and marketing
  • Customizing our online offerings to your preferences
  • Processing payments, corrections, and returns
  • Providing after-sale service and support
  • Preventing theft and fraud
  • Notifying you of recalls or safety issues
Personal information does not include data related to statistical information where individual customer identities have been removed. Statistical information, such as product purchases, help us to better understand trends and customer needs and assists us in product selection, product ordering and the introduction of new products and services.
WHEN WE COLLECT PERSONAL INFORMATION [Back to Top]
We collect information when you:
  • Use TorontoCabinetsDirect.ca
  • Participate in TorontoCabinetsDirect.ca programs and services
  • Place orders or make purchases on our web site by telephone, mail or facsimile
We may automatically collect information when you visit our web site, such as your computer's network address and operating system, the site from which you linked to us, and the time and date of your visit and purchases. This information is not linked by us to personal information, but rather is used to compile statistical data. This information may be collected through the use of cookies (see "Cookies" below).
COOKIES [Back to Top]
Cookies are small amounts of information stored on your computer that help us recognize future visits using the same computer. Cookies enhance the time you spend on our web site. For example, cookies are used to remember you and your account information so you do not have to enter your billing and shipping address on your next visit to TorontoCabinetsDirect.ca. Cookies allow us to personalize our web site, track your activity and respond to your needs. You can set your web browser to decline cookies, but this will affect your use of your web site transactions such as registering, logging on, purchasing or adding items to your cart. If you wish to purchase items or set up an account on TorontoCabinetsDirect.ca, you will need to accept a TorontoCabinetsDirect.ca cookie. We do this to enhance your online shopping experience and to fulfill your on-line orders for products and services.
WE PROTECT YOUR INFORMATION [Back to Top]
The security of your personal information is high priority. We maintain appropriate safeguards and current security standards to protect your personal information against unauthorized access, disclosure, or misuse. We will continue to keep security measures in place to protect your personal information.

Personal information entered on our web site is encrypted using a security protocol called SSL (Secure Sockets Layer). SSL encrypts information entered on our site before it is sent over the Internet. SSL also allows you to securely view your on-line account and registration information. Account information is accessible on-line only through the use of a password. You are responsible for all uses of our web site by any person using your password. We recommend that you do not include confidential, proprietary or personal information in e-mails, including credit card numbers, passwords and other similar information. If you believe your password has been misused, please advise us immediately by e-mail at Customer Service or call 1-888-905-0286.
WHEN WE SHARE YOUR INFORMATION [Back to Top]
We may provide third parties with certain information that is necessary to complete your order. For example, we may provide your address to the manufacturer; distributor, shipping carrier and customs service providers. If you pay by credit or debit card, your card number and sales transaction information are passed to the card processor and/or issuer (including their service providers such as fraud verification services). We also may use third parties to host and administer the web site, process and store data, and fulfill other technology-related functions on our behalf. However, we only give or permit access to vendors, suppliers and others involved in web site administration and the supply chain with the limited information needed to perform their duties and provide you with the products and services you order. We are not responsible for any additional information you provide directly to these parties. If you do not wish us to provide your personal information to those service providers, we may be unable to process your transaction.

We may disclose personal information if a law, regulation, search warrant, subpoena or court order legally authorizes us or requires us to do so or to protect the rights, property or personal safety of TorontoCabinetsDirect.ca, its customers, employees or other members of the public.

Except as set out above, we do not sell, rent, share or disclose the personal information we hold or make our customer list available to others for a fee without your consent.
HOW LONG DO WE HOLD YOUR INFORMATION [Back to Top]
When the information is no longer required, it is destroyed, erased or de-personalized. Legal requirements may require us to hold some or all of the personal information for a longer period of time.
VERIFY AND CHANGE YOUR PERSONAL INFORAMTION [Back to Top]
You can access and change your online personal information by logging into your TorontoCabinetsDirect.ca account to check, verify, update, or correct your information.

You can request to review the information that we have retained, used and/or disclosed, by contacting us at Customer Service. Subject to applicable law and authenticating your identity, you will be given access to your information. You may then challenge the accuracy and completeness of the information for amendment as determined appropriate. You can also ask us to change your preferences regarding how we use or disclose your information.
CHILDREN [Back to Top]
We encourage parents to take an active interest in their children's use of the Internet. We do not intend to collect information from children who are under 18 years of age. If you are under 18, please do not provide information on our web site, and ask your parent or guardian to do so for you.
COMPLAINT PROCESS [Back to Top]
If you are not completely satisfied with or wish to submit comments concerning this Privacy Policy or its application by us, we invite you to convey your concerns or suggestions. We will reply as quickly as possible and inform you of the steps, if any, that have been or will be taken in order to address the concern or implement the suggestion.
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